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Deviation management

In this article, we will go through what you do from the moment a discrepancy is discovered until it is followed up and closed.

Written by Helene Standal

Updated at May 7th, 2025

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Table of Contents

Deviations in stand-alone checklists Deviations in routines with checklists Deviations in routines without checklists Deviations in IK-Bygg

What constitutes a deviation can be defined in different ways. When we refer to deviations here, we refer to deviations that appear when a routine/control is carried out, either via IK-bygg (Internal Control), or via routines in LAFT (routines with and without checklists). Below we will explain how we recommend that the various procedures for handling deviations are handled.

Deviations in stand-alone checklists

By stand-alone checklists we mean checklists that are filled out and delivered without being associated with a routine in LAFT. That is, via the Checklist module > Filling in. You have access to do this both via the web and in the LAFT app.

The checklist is completed and submitted in the usual way: Completing a checklist

Once the checklist is submitted, and if one or more discrepancies are detected, follow the procedure described here: Creating work orders from checklists



Deviations in routines with checklists

The routine must first be created in LAFT, and there must be one or more checklists associated with the routine:
Routines in LAFT

The routine must be processed first, by changing the status from Assigned to In progress . This is to tell the system (and log) that you have seen the case and started the work:
Manage routine

Then find the checklist in the routine, and fill it out and submit it in the usual way:
Filling out a checklist

If you discover one or more discrepancies in the checklist, follow the steps to create work orders from checklists:
Creating work orders from checklists

Once the checklist is completed and submitted, and the work order with deviations is created (either manually or automatically), change the status of the routine to Completed .

When manually creating a work order from the checklist: What is important to do when creating the work order (nonconformity) is to set the action type “Nonconformity” on this work order (or another action type that you have defined as a nonconformity). Read more about action types and defining nonconformities here .
This will make it easier to follow up on the deviations afterwards, and ensure that they are closed by the deadline. If you define the work order with an action type that represents a deviation, you can have them appear on the Overview page, here:

Additionally, you can filter by Action Types in the Work Order Overview, via Advanced Search:

The overview will then update with all cases that have selected action type(s) according to your filter. You can also set the filter further, by e.g. in the “Deadline” tab, showing only work orders overdue. Your overview will then show if you have any deviations that have exceeded the deadline.

When automatically creating a work order from the checklist: If the checklist template you fill out has been customized correctly in advance by the admin or manager, all this will happen automatically, and all you will need to do is submit the checklist. Work orders will then be automatically created for all questions you have answered with deviations, + have the correct action type set according to the setup defined in the checklist template.



Deviations in routines without checklists

If you discover a deviation in a routine that does not have a checklist associated with it, you can do the following to ensure that the deviation is documented and followed up:

  • Create a subtask for the routine:
    When processing the routine, click the Subtasks tab. Write a descriptive task text, and click “Create subtask”.
    The subtask will always be located under the routine, like this:


The subtask becomes a separate work order, but is always associated with the main task (routine). It is processed in the same way as all other work orders in LAFT; set the performer, deadline, action type, etc.:

It is important to set the action type “Nonconformance” on work orders that represent a nonconformance, for further follow-up. Read more about action types and defining nonconformances here .

This will make it easier to follow up on the deviations afterwards, and ensure that they are closed by the deadline. If you define the work order with an action type that represents a deviation, you can have them appear on the Overview page, here:

Additionally, you can filter by Action Types in the Work Order Overview, via Advanced Search:

The overview will then update with all cases that have selected action type(s) according to your filter. You can also set the filter further, by e.g. in the “Deadline” tab, showing only work orders overdue. Your overview will then show if you have any deviations that have exceeded the deadline.

  • Alternatively, you can create a completely new work order (not a subtask), and refer to the routine (either the routine's ID number, task text, etc.). Then follow the same procedure as described previously; write an explanatory task text, set the performer, deadline, action type Deviation, etc.


Deviations in IK-Bygg

This applies if you have set up an annual cycle and are working with condition assessment via IK-bygg, i.e. via this module:

By definition, there is a deviation in IK-bygg when a TG2 or 3 is set to a question. To take this further, the person who discovers the deviation, or others who follow up in IK-bygg, can in practice only update the TG as soon as the deviation has been corrected. It is important to enter comments, update costs, etc. along the way, so that you get as accurate an event log as possible.

However, if you want a more documented deviation management, with the possibility of setting a performer, deadline and other things for the deviation, we recommend that you do this via LAFT's DV module instead. Here's how you proceed:

Click on “New work order”. This button appears when you hover your mouse over the highlighted area:

You will then be sent to LAFT, and create the work order as usual. What you should do now, however, is set the action type “Variance” on this work order (or another action type that you have defined as a deviation). Read more about action types and defining deviations here .
This will make it easier to follow up on the discrepancies afterwards, and ensure that they are closed by the deadline. If you define the work order with an action type that represents a discrepancy, you can have them appear on the Overview page.

In addition, you can filter by Action Types in the Work Order Overview, via Advanced Search.

The overview will then update with all cases that have selected action type(s) according to your filter. You can also set the filter further, by e.g. in the “Deadline” tab, showing only work orders overdue. Your overview will then show if you have any deviations that have exceeded the deadline.




discrepancy resolution deviation control

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