First, check that you are trying to log in to the correct location. LAFT has several servers for different customer segments. Municipalities/municipal enterprises should log in via kommune.laft.io
Private enterprises should log in via privat.laft.io or app.laft.io.

If you are unsure which server your user is connected to, you can always go to our website and click Log in in the top right corner. You will then be automatically logged in to the correct location.

Also check that your email is written correctly, and use the “Forgot your password?” button if you still can't log in. If this doesn't solve the problem, contact us at support@laft.io.

These two terms are used to distinguish between ongoing tasks that are only performed once (work orders), and repetitive tasks that are done at a fixed interval (routines).

To ensure that you have an overview of what is systematic maintenance and what is ongoing operational tasks, these are separated from each other within operations and maintenance in LAFT. When you are in routines, you create categories in which you create routines, so that you can group them based on area of responsibility, etc. In order to be able to add a routine to a category, you must do so from here. Work orders cannot be added to categories.
For routines that apply to fire, this is separated into the fire manual, where you have a separate chapter for routines. These are located here so that you can give external access to your fire manual and associated routines, without sharing other routines in your municipality/company.

Work orders are created by clicking on “Work orders” in the menu on the left, and then “New work order”.

Apart from where you create the two different types of routines, or individual work orders, they are otherwise the same. You have the same fields for filling in information, and they are processed in the same way. You can attach checklists to all task types.

If you are not receiving email notifications for work orders and routines assigned to you, there may be several reasons for this. Notifications may be turned off completely for your user (you can change this by editing your user from Settings), or it has been deliberately chosen not to have notifications for the specific work order/routine. You can see this by finding the task in the web version of LAFT, in the work order overview. Click on the work order by clicking on “manage”, and see if notifications are checked. You can find this under the first tab “Details”, at the bottom of the page under “Other information”. If notifications are checked here, you can also scroll up again and find the tab “Change log”. All notifications that are sent out are logged here.

Also remember to check your spam folder to see if notifications may end up there, and if so, mark the sender as safe. If none of these solutions work, please contact us at support@laft.io

You can easily transfer a routine to multiple objects so that you don't have to create them for each building/facility etc. Once you have created a routine, you can find it in the category you created it in, click on the three lines on the right and “Copy routine”. Note that in order to be able to do this, the routine must have a deadline and an interval.

You also have the option to copy individual work orders. You do this by processing a work order, and then clicking on the three lines in the top right next to the red “Discard” button. Then click on “copy work order”. If you are in a routine, copy the entire routine here as well.

You can also mass copy routines from one building to another by going to Settings > Buildings. Then find the building you want to copy routines from , and select edit. At the bottom of the page you will see “Copy routines”. You can then select the building(s) you want to copy routines to.

Suppliers can gain access to process work tasks and upload documentation in LAFT. These are not created as regular users, but as suppliers within the operations and maintenance module. Go there, click on “Settings” and “Suppliers”. Then click on “New supplier” at the top right. Enter all relevant information and click “Create”.

You can now assign work orders/routines to this supplier. The supplier will receive an email when they are assigned a new task with a link where they can process it. Otherwise, see the LAFT guidance for suppliers (external).

In order for a checklist to be attached to a task, it must be created/saved correctly, and you have three options. When you create or edit a checklist template, select an option under “Available in module”. If you select “Checklists” here, the checklist can only be filled out from the checklist module, under “Filling in”. In order for it to be attached to a task, you must select “Operation and maintenance”. If you have the rental module, you can also select Rental (used, for example, for check-in/check-out, condition assessment of rental objects, etc.).

If you want to be able to fill out a checklist both on the building and via work tasks, you must copy it so that there are two different checklists that are the same, but can be used in different modules.

When the checklist is saved correctly, you will find it in the list of checklists when you create a work order/routine. On the first page you fill out, you will see a separate drop-down menu under “Attach checklist”. You will not find the checklist if you go to “Filling” in the checklist module.

These are reported via MittBygg, either on the app or web, and are located in the inbox in the operation and maintenance module. When you are in operation and maintenance, you will find this in the menu on the left.

In the Inbox you have several tabs that tell you where cases have been reported from. Those coming from building users are under “MyBuilding”. From here you can create a work order for the case, and it will then disappear from the list.

If you want cases reported from MittBygg to be automatically assigned to the contractors, you can enter “Responsible contractors”. See the procedure here .

Teams are a way to group users, and easily assign users to the correct building. You create teams in Operations and Maintenance, under “Settings” and “Teams”. Teams contain users and buildings. When you add users to a team, those users automatically get access to the buildings that are also assigned to that team. You will also see the team groupings when you assign work orders/routines.

You cannot assign a work order/routine to an entire team at the same time.

Note that if you remove a user from a team, they do not lose access to the builds in the team, this must be done manually.

In the menu on the left in the rental module, click on “Rental objects” and “Overview”. Search for the rental object and click on the three lines on the right to find “Delete”.

NOTE: Please note that you will also lose any rental agreements on this property, as well as all history. This is not possible to restore.

If you want to price regulate a tenancy, but cannot find it in the overview, this may be because the tenancy is not possible to regulate within the time period you have selected. At the top of the regulation page you will see a calendar/filter where you can filter on when regulation can be carried out.

If you have a tenancy where the contract has actually expired, but the tenant wants to stay for various reasons, you can choose to let the lease itself end, but still continue to invoice.

When you create or edit a tenancy, you can check the box “Invoicing period differs from contract period?”. The tenancy will then expire on the “Valid to” date, but if the “Last billable day” is set forward in time, an invoice basis will still be created. You can also check the box for ongoing invoicing.

You always see all cleaning classes where you are assigned cleaning/supervision, in the current building you have selected. The number on each class represents the number of rooms assigned to you in this class. For daily cleaning, this number will vary from day to day, while the numbers on the other classes are static. They do not show the number of rooms you will clean in this class today, but how many rooms you have in total in this class. To see if you will be cleaning one of these classes today, click on them and see if any of the rooms in the floor plan are marked with color (e.g. pink for periodic).

All room types have a predefined frequency, in the cleaning class Daily. In our import template you can see what kind of frequency each room type has. You can override this frequency if you wish, either for the room type, or for individual rooms. Frequency set for individual rooms will override what applies to the room type.

To change the frequency of a room type, go to “Setup” and then “Cleaning frequencies” in the menu on the left in the cleaning module.

To set a frequency for specific rooms, go to Setup > Cleaning frequencies > Find the right building > check the rooms you want to create a new frequency for > New schedule at the bottom of the page. Instructions: Change cleaning frequencies .

We base the calculations on standard figures/experience figures (Best Cleaning Practice and NS-INSTA 800) when it comes to performance in different rooms; that is, how long it takes to clean, for example, a classroom or a toilet. The calculation is based on the area multiplied by the performance in the room. The sum of this appears in the calculation for all rooms in the building.

The following 4 factors form the basis for the calculation: 1) Salary, 2) Frequency, 3) Quality and 4) Performance.

If you do not feel that the calculation matches reality, you can try changing one of these four factors. Read the guide here: Calculation