The inbox in operation and maintenance
The inbox contains all cases that have the status "new", which means that they have not been assigned to a performer and/or have a deadline. From the inbox, you can assign them, set a deadline and enter all the information that you can otherwise enter on a work order. The inbox is divided into different tabs based on where the cases were reported from.
Click on the arrows below to read more about the different tabs:
Others:
Here you will find work orders that have been created via “New work order” in the operations and maintenance module, but that have not been assigned to a performer, and/or lack a deadline. Cases that are created in the Construction Management app without a deadline and performer also end up in this tab.
MyBuild
MittBygg is the solution for registering cases from users on properties, buildings, rental properties, etc. These cases must be set a deadline and assigned to one or more executors in order for them to be converted into work orders. This can either be done manually or automatically. If you want to avoid manually sending these cases to an executor, you can set up automatic assignment (responsible executor) . You can also choose whether executors and managers should receive notifications when new cases arrive in the inbox from MittBygg. You have several options when converting a case to a work order. You can edit the fields directly in the table, or you can use the menu on the far right (the three lines).
If you click on "Process" in the menu (the three lines on the right), the case will open as a work order and you can enter as much information as when you create a new work order in the usual way. If you do not need to add a lot of additional information, you can click "Create" and select a performer and/or set a deadline.
NOTE: This will create the case as a work order, but remember to set a deadline for the work order in the table first. Otherwise, the work order will not be visible in the app for the performer. It is therefore recommended that you either fill in all the fields directly in the table or use "Process".
Email and SMS
Email and SMS are not standard solutions, but an alternative to the MittBygg solution. An email address can be set up with your municipality's email domain that is linked to the inbox (e.g. laft@test-kommune.no), so that all emails sent to this address will arrive in the inbox in LAFT. In the same way, a phone number can be set up where all SMS messages will arrive in the inbox. Note that the SMS solution is a paid service where your organization/municipality pays per SMS (0.90,- per SMS).
Cases reported via email and SMS are not associated with any object (building, etc.), so it must be set by the admin/manager before the case can be created as a work order. This is done by clicking on “Select object the work order should be performed on”.
Cleaning
If your municipality/organization subscribes to the cleaning module in LAFT, cleaners and cleaning department managers have the opportunity to report deviations that will be sent to operations. This could be, for example, damage they discover to a building/room. These cases end up here.
Rental
If your municipality subscribes to the rental module, property managers can create cases on rental properties and send them to operation. These cases end up here. Read more about how to do this in this guide .
Sensor
Sensor is an additional service where the Inbox can be integrated with a sensor provider (e.g. Airthings). This works so that if you have sensors from Airthings, you can set threshold values on these, and if the threshold values are exceeded, a message is automatically sent to the LAFT inbox so that the deviation can be processed. Read more about the Airthings integration here .
Please contact us at support@laft.io if you would like to hear more about this integration.